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NDT utility wood pole testing device
The objective of ETR 132 is to manage the risk from trees and vegetation within proximity to conductors on HV and EHV main line circuits, such that there should be minimal tree or vegetation related system faults during normal or abnormal weather conditions. SPEN will focus on customer security by providing ETR 132 surveys and cutting on interconnected main lines, which aﬀords enhanced security for all customers, and maximises the volume of the network which is capable of being covered within regulatory allowances.
The project required the ability to capture tree survey and consent data electronically and surveyors to NPTC level. Our IT department developed an android app that could capture both the survey and consent data producing a pdf output from and excel spreadsheet. We also held two training programs for 7 surveyors over a 4 week period including weekends. CAPTURA achieved all this within 6 weeks from initial project award to mobilisation on-site.
CAPTURA implemented a number of innovative ideas as part of its delivery which helped increase customer engagement and satisfaction.
- Calling Cards: we designed and produced a unique calling card that could be completed by the surveyor and then left if nobody was home. The customer could then complete this card and leave for the surveyor. This new approach in-creased callbacks by 60%
- Online customer satisfaction form: as part of the on-going program of improvement we designed an online form for customers to feedback on their interactions with our surveyors and tree cutters. This initiative proved most valuable to ourselves and our client allowing to record real-world metrics that supported training and eﬃciencies.